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Session Title: Mission Possible: SNF Department Head Briefing - Customer Service Concepts for the Crew
Date: December 19, 2023 1:30 to 2:30 PM
Target Audience: Department Heads, Administrative/Supervisory Staff
Presented By:
Course Description:
This session will discuss specific tips and strategies for promoting facility wide focus on customer service at all levels of staff interactions. Concepts for achieving customer service goals will be shared along with examples of staff exercises for successful customer interactions.
Learning Objectives
Nurses: The Kansas Healthcare Association is approved as a provider of continuing nursing education by the Kansas State Board of Nursing. This offering is approved for 1.0 contact hour applicable for RN and LPN relicensure (KSBN LT0030-0338)
Administrators: This course is approved for 1.0 continuing education credit hours for Kansas licensed adult care home administrators by the Kansas Department Aging and Disability Services. KDADS Health Occupations Credentialing sponsorship number LTS-A0001.
Operators: This course offering is approved for 1.0 continuing education clock hour for the Kansas registered operators in the core area of Administration by the Kansas Department of Aging and Disability Services. KDADS Health Occupations Credentialing Approved Sponsorship number: LTS-A0001.
Social Workers: This course is approved for 1.0 hour of continuing education hours for Kansas licensed Social Workers by the Kansas Behavioral Sciences Regulatory Board. Approval number: 17-006.
Dietitians: This course is approved for up to 1.0 continuing education clock hours for Kansas Licensed Dietitians by the Kansas Department of Aging and Disability Services. KDADs Health Occupations Credentialing Approved Sponsorship Number: LTS-A0002.
CE's will be provided to those that complete a registration and the follow up attendance verification form. Webinar log in information and dial in information will be provided prior to the webinar.
